Return Policy

Effective Date: 4/30/25

We want you to be absolutely delighted with your purchase from Twinkle Trinkets! If for any reason you’re not completely satisfied, we’re here to help make things right.

Our Return Promise:

• 15-Day Returns: You can return most items within 15 days of the delivery date for a refund.

• Item Condition: To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging (including any tags, if applicable).

How to Start a Return:

1. Contact Us: Please email us at support@twinkletrinkets.shop within 15 days of receiving your order. Include your order number and the reason for your return.

2. Return Instructions: We will review your request and provide you with detailed instructions on how and where to send your return package. We strive to make this process as easy as possible and may offer a prepaid shipping label for eligible returns.

3. Ship It Back: Carefully package the item(s) and send them back according to the instructions provided.

Refunds:

• Once your returned item is received and inspected at the return facility, we will notify you via email.

• If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, usually within 5-10 business days.

Exchanges:

• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. We do not typically offer direct exchanges due to how our inventory is managed across different locations.

Important Notes:

• Damaged or Incorrect Items: If you receive an item that is damaged, defective, or incorrect, please contact us immediately at support@twinkletrinkets.shop with your order number and a photo of the issue. We will prioritize resolving this for you!

• Non-Returnable Items: Certain items may be marked as final sale and are not eligible for returns. This will be clearly indicated on the product page. Gift cards are also non-returnable.

• Return Shipping Costs: For most returns initiated within the 15-day window (especially your first return request per order), we aim to cover the return shipping. We will confirm the specifics when you contact us to initiate the return. If an item is returned outside of these conditions or because of a change of mind after the initial free return option (if applicable), the customer may be responsible for return shipping costs.

Questions?

If you have any questions about our return policy, please don’t hesitate to reach out to us at support@twinkletrinkets.shop. We’re happy to help!